Privacy Policy

1. Information we process

Depending on how you interact with Echo AI Voice, the service may process the following categories of information:

• Demo-request information: name, email address, optional phone number, restaurant or brand name, branch count, monthly call-volume range, notes, and submission time.
• Account information: email address, authentication credentials in protected form, verification status, assigned role, and restaurant association.
• Restaurant and order information: restaurant and branch information, customer phone number, call identifier, order items, quantities, modifications, order status, delivery address when provided, pickup details, table-booking details, and related timestamps.
• Call and conversation information: speech or text derived from customer interactions and operational records associated with a call or order.
• Technical information: session and security information needed to operate authenticated areas of the service and protect form submissions.

2. How we use information

We use information to provide and operate Echo AI Voice, respond to demo requests, manage user access, support restaurant call and order workflows, generate and maintain operational records, send service-related communications, protect the service, investigate errors, and improve reliability.

Where SMS is used for an order or service workflow, the message is intended to support the customer interaction that gave rise to that communication, such as delivering an order payment link or related transactional information.

3. Service providers and integrations

Echo AI Voice uses third-party infrastructure and service providers where necessary to operate the service. The current application includes communications infrastructure for voice and SMS and AI-processing infrastructure used to support conversational workflows.

Information made available to service providers is limited to what is reasonably necessary to perform the relevant service on our behalf, subject to the provider's own contractual and privacy obligations.

4. SMS and mobile information

Mobile information is used for service-related communications connected with the applicable restaurant interaction or other messaging program for which the recipient has provided consent.

Message frequency varies based on the applicable interaction or service workflow. Message and data rates may apply.

Consent to receive text messages is handled separately from this Privacy Policy. Providing a phone number through the Echo AI Voice Demo Request form is for demo coordination only and does not constitute SMS consent. When SMS is offered as part of a restaurant or service workflow, consent is collected through the applicable messaging flow.

For messaging program details, including opt-out and help instructions, review the SMS Messaging Terms.

5. Essential cookies and security

Authenticated areas of Echo AI Voice use essential session and security mechanisms to keep users signed in, protect requests, and support account access. We do not describe these essential mechanisms as advertising or marketing cookies.

We use reasonable administrative and technical safeguards appropriate to the nature of the service. No internet-connected service can provide absolute security.

6. Retention

We retain information for as long as reasonably necessary to provide the service, maintain operational and business records, resolve issues, enforce agreements, and meet applicable legal requirements. Retention periods may vary by data type and the context in which the information was collected.

7. Your choices

You may request access to, correction of, or deletion of personal information where applicable. Certain information may need to be retained when required for security, operational recordkeeping, dispute resolution, or legal obligations.

For SMS messaging, recipients can use the opt-out instructions provided with the applicable messaging program. Current SMS program terms are available in the SMS Messaging Terms.

8. Children's privacy

Echo AI Voice is designed for restaurant operations and related customer interactions, not as a service directed to children. We do not knowingly design the service to solicit personal information from children.

9. Changes to this policy

We may update this Privacy Policy when the service, legal requirements, or data practices change. The effective date at the top of this page identifies the version currently published.

10. Contact

For privacy questions or requests, contact Echo AI Voice through the public website. A dedicated legal or privacy contact address may be added when one is formally designated.